Why is my POS PRO checkout process so slow?

[MikeZ89]

Hi,

Lately, we are having very slow time checking out customer sales.  Sales used to be very quick and easy and about 1-2 months ago it slowed to a crawl.  I spoke with a POS PRO guru over the phone and they had me try using my phone data network to run a sample sales. 

The difference was night and day.  So, their conclusion was an internet/wifi network work problem on the merchant side.  Its very possible that's true, however this is happing on 2 iPads on 2 different networks.  Both networks we have are running at maximum ISP speeds and no other devices/apps are acting slow.  It appears only POS PRO app has slowed down, 

I have done the following:

- Made sure iPads and POS App is up-to-date.

- Reset POS PRO account

- Delete and reinstall POS PRO app

- Reboot network router (many times)

- Restored network router to default settings

- Disabled firewall settings in router.  

Has anyone experienced slow checkout on POS PRO?  Does anyone have any tips or suggestions? 

Thanks,

Mike

[mikea001]

Can devs please respond to this topic?

I have a similar issue at my store. Takes about 20-30 seconds from card tap to printed receipt

Customers don't want to be hanging around and neither do we, time is the biggest currency.

[Hookedonpickin]

I too am having the same issue. I even bought a brand new tablet and it is fast until the checkout process

[Greta]

Hey there, @Hookedonpickin!

I came across this thread and wanted to share our help document with troubleshooting steps for the Shopify POS. If the issue persists, I recommend contacting our live support team which you can do from within the POS app! Simply navigate to More > Support > Contact Support. 

Please let me know if you have any other questions.