Why is my Shopify payout still on hold?

Huy5
Visitor
1 0 0

I received the message Your shop pay installments payouts are on hold. Contact Shopify support to learn about the next step. I contacted shopify support and they replied me that they sent ticket ID: a9de68a3-34c2-4535-96a4-1914feeb51c7 to my email. But I didn't receive any email. I've checked everything from junk, spam, etc. Still haven't received any emails with the above content. I was contacted no less than 3 times. But still only received general responses. The problem is not resolved.

Replies 5 (5)

Shay
Shopify Staff
2909 453 592

Hi @Huy5, thank you for reaching out and sharing those details. I understand you are waiting to hear back from our support team with further information. Did our chat support confirm they had escalated this issue for you? If yes, then rest assured someone will follow up with you soon about your account. 

Shay | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

FunkyMonkey1
Tourist
9 0 2

Had the same issue - no emails and they've put my payouts on hold. Terrible treatment and no answers from Shopify!

Olivia
Shopify Staff
1715 146 308

Thank you for joining this thread and we are sorry to hear about your experience. If you do not have any emails from the Payments team it is imperative that you connect with the Live Team directly to open a ticket. 

 

Please reach out at your earliest convenience through our Help Center so we can better assist.

Olivia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

FunkyMonkey1
Tourist
9 0 2

Olivia, I have 'reached out' to the online chat team THREE TIMES and I get the same chirpy, happy 

FunkyMonkey1
Tourist
9 0 2

Olivia, I have 'reached out' to the online chat team THREE TIMES and I get the same chirpy, happy and useless response (that it's being escalated). 72 hours later and I haven't heard anything from the unit and Shopify has my company's money. Meanwhile, I have NO MONEY and my bills are stacking up with angry suppliers and staff waiting for their pay. This is barbaric and my mental health is suffering. I hold shopify wholely responsible for this. I've had NO EMAILS asking for any information and my last payout was THURSDAY LAST WEEK. This is totally unfair. I've been a good and responsible trader on the platform for three years and this is how I'm treated. Oh and by the way, Shopify Capital are still taking payments from my bank account whilst Shopify inc DON'T issue my payouts. The authorities and the press will be my next move - we are a family business and you are causing me to have sleepless nights and killing my mental health. Shame on you!