Why is my store inactive after adding a payment card?

[venusjewe]

My store is no longer active after I added a card to pay

I tried contacting support and they didn't respond and just told me to wait

The shop was locked for a week, which greatly affected the business and they did not solve anything but just told to wait

[Blair]

Hi @venusjewe,

Thank you for reaching out to the Community. I'm happy to provide some assistance with updating your bank account details, to ensure this gets resolved. 

As you're unable to access your shop, you will want to connect with us directly. This will allow you to follow up with us on your open ticket, as we’re unable to provide account-specific support via the Shopify Community. We will also be able to confirm the appropriate steps have been taken to ensure this gets resolved as quickly as possible. 

If you have followed up with our advisor team already and it has been advised that your ticket was escalated, then you will want to wait for our reply. While I can completely understand how that may not be ideal, our escalated teams are working as quickly as possible to ensure this gets disabled. 

Please let me know if you have any trouble connecting with us, or if you have any other questions or concerns. 

[venusjewe]

i did it but they said wait ticket and no reply any thing for me

how long i must wait? Now i can not wait any more

[venusjewe]

2 week and no respond.I am very disappointed with shopify service