Why is my store showing incorrect item pricing?

Why is my store showing incorrect item pricing?

19 0 4

Hi Everyone,  I've just noticed that I am having issues with the pricing on my store.  Item 1 I have it at $19.99 but on the live site it's showing as USD 16.52.  Any reason why it's making this adjustment?  


Any help would be much appreciated.



Reply 1 (1)

Shopify Staff (Retired)
537 38 79

Hi, @!


In most cases, this may be due to the theme you are using. Are you currently using a Shopify theme or Third Party theme for your store?


We would want to rule out where it is a theme issue or not so I would recommend testing this out on a fresh theme.


You can download a totally fresh version of a theme from the our Theme Store to ensure there is no other conflicting code (keep in mind that some apps are able to modify unpublished themes). Once you've downloaded a fresh theme, you can set this as your live theme and check the storefront for the issue.
If the prices show correctly in the fresh theme, then this means it is a theme-related issue. However, if the prices continue to show incorrectly, then we need to look further into this.


Let me know how you go with this!

Nia | Social Care @ Shopify 
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