Why is my store still inactive despite submitting all required documents?

2 0 0

On April 3, i received this email

Thank you for reaching out to us. Please be informed that In order to reconsider your account for eligibility to use Shopify we require some additional information with regards to your business model. You can send the following documents as attachments in response to this email:
* Proof of address - Utility bill (e.g. water, electricity, or gas bill from the past 3 months), lease agreement (dated) or property insurance (dated)
* Proof of business association (i.e. business license, business registration documents (with company number) or business tax filing record). 
* Proof of inventory (i.e. dated supplier invoices, dated manufacturing agreements) 
* Social media links related to your business (if none, please explain how are you driving traffic to your store)

Please make an effort to provide all of the above. However if one is unavailable, please either provide a relevant substitute and/or an explanation as to why it cannot be provided.
Please provide the above at your earliest convenience so that we can assist you further, in addition to any relevant context on your business model.

If you have any questions regarding this matter please respond to this email.

Thank you, 

I submit all the required document, still no reply continuously asking with support team, they always say already escalated . no on bother to reply on email or tell a time frame. Alway say be patient ticket is already escalated.
i think in your dictionary escalated means non serious. No need to do anything.


Reply 1 (1)

New Member
5 0 0

Hey man did you get this resolved. It's been 27 days for me