Why is my website giving unintended shipping discounts?

[Theyarnlady]

I created a product discount with a code.

Since then my website has started giving shipping discounts, even when people haven't used the code. Any ideas please?

[StephensWorld]

You probably set up the code to be an automatic discount, instead of a manual discount. 

Delete the discount code, and then set it up again, but be sure to select the manual discount (and not "automatic discount") as your discount type.

https://help.shopify.com/en/manual/discounts/discount-types 

If the above is not the case, then you'd want to check your shipping settings, to make sure you're not offering free shipping as one of the options at checkout.

[Theyarnlady]

Just checked. It is definitely a discount with code:-), not an automatic
discount

[StephensWorld]

Find an order where the shipping was $0, even though they didn't enter a discount code. 

Click into the product settings for the product that was purchased in that order. 

Check to see if the box for "this is a physical product" is checked or not. If it's not checked, then you'll need to check it, so that the store knows to charge the customer shipping at checkout. 

[Theyarnlady]

Just checked. Yes, definitely ticked as a physical product:-) It is charging them shipping. Except at a discounted price.

[StephensWorld]

Very interesting. 

I'd have to take a look at your store's admin to help troubleshoot further. If you wanted to hire me to help with figuring out what's going wrong, you can reach me via the contact details in the signature of this post. Just send me an email, and then we can work out a price. 

Otherwise, I'd recommend reaching out to Shopify' support team directly for further help troubleshooting.