Why is payment verification still in my name after ownership transfer?

[Thomas104]

Hi,

I recently transfered ownership and the payment verification is still asking for id and verification in my name instead of the new owner? 

Thank you

[Summer]

Hey, @Thomas104! Welcome to Shopify Community!

I understand that you recently transferred ownership of your store. When ownership is transferred, the Shopify Payments account doesn't automatically transfer as well. This is because the new store owner needs to provide their personal and business details for the account. To update the Shopify Payments account information, the store owner will need to create a support ticket and request assistance from our team.

Here are the steps to get in touch with our support team:

1. Visit our Help Center.
2. Chat with the AI assistant and enter "account concern."
3. Click Chat with a Support Advisor as shown on this screenshot.

Please pass on these steps to the new store owner so they can reach out to our support team and request the necessary updates for their Shopify Payments account. If you have any other questions or need further assistance, feel free to create a new post!