Why is session data disappearing after launching a new theme?

sipajones
Shopify Partner
6 0 1

Since launching a theme in October, our session data appears to be disappearing. No issues with orders or other data, and this isn't reflected in GA.

 

Session data for the 19th November showed at a normal amount yesterday, the same admin home report today show's it's disappeared... any idea what's happening?

 

Yesterday (20th):

 

sipajones_2-1700573451390.png

Today (21st):

 

sipajones_1-1700573395148.png

 

Replies 2 (2)

Shtern
Tourist
6 1 1

This is a problem from Shopify`s side
We have also been discussing this here:
https://community.shopify.com/c/shopify-discussions/huge-drop-in-visitors/m-p/2306223

Nulla aetas ad discendum sera
sipajones
Shopify Partner
6 0 1

Thanks Shtern, I'll close this and add my info there 🙂