Solved

Why is Shopify asking for a 5000INR mandate for a 20INR plan?

syedmuneeb2121
Tourist
4 1 2

Hello ,I started a shopify store and wanted to purchase a 20INR plan but when i reached at final step of confirming the payment it showed me that :you are accepting the mandate of max charge 5000...what is this if we just were supposed to pay 20INR ,why is it asking for 5000...Please clear my doubt..maybe i am taking the wrong meaning of this,Because shopify is a legit and authorized site so think  i am taking this mandate as wrong...please reach out me and help me clear this doubt in simple words

also my account currentaly has amount of 50-100INR ,do i need to have 5000 i order to get proceed ,please help me understand what is this mandate of 5000INR....

Hope you will reach me ..

Thankyou

Accepted Solutions (2)

Victoria
Shopify Staff
2145 150 252

This is an accepted solution.

Hi, @syedmuneeb2121.

 

Thanks for posting to the Shopify Community!

 

If you have a UPI ID, payment app, and PIN, then you can add UPI as your primary payment method for Shopify bills.

 

This means that when using your UPI payment app for transactions with Shopify, you may be asked to provide a one-time authorization for a payment of 5000 INR (Indian Rupees). By granting this mandate, you are giving permission to Shopify to automatically deduct payments for future bills that are below or equal to the specified mandate amount. This allows for convenient and automated payment processing for future transactions on Shopify. 

 

You can find more information on this here: Unified Payments Interface (UPI) payment method. 

Victoria | Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
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View solution in original post

syedmuneeb2121
Tourist
4 1 2

This is an accepted solution.

Thanks for Helping me out,

Can i later on change the UPI-address for the billing and set it to other UPI-address,

and what is the shopify bill ,how to stop this AUTO-PAY System for billing and set it to manual and also I want to use shopify only for a month so after that do i still have to buy a plan in order to stop using shopify..

What is the procedure ,Help me out..

Thanks.Hope you will reply and solve my problem

 

View solution in original post

Replies 5 (5)

Victoria
Shopify Staff
2145 150 252

This is an accepted solution.

Hi, @syedmuneeb2121.

 

Thanks for posting to the Shopify Community!

 

If you have a UPI ID, payment app, and PIN, then you can add UPI as your primary payment method for Shopify bills.

 

This means that when using your UPI payment app for transactions with Shopify, you may be asked to provide a one-time authorization for a payment of 5000 INR (Indian Rupees). By granting this mandate, you are giving permission to Shopify to automatically deduct payments for future bills that are below or equal to the specified mandate amount. This allows for convenient and automated payment processing for future transactions on Shopify. 

 

You can find more information on this here: Unified Payments Interface (UPI) payment method. 

Victoria | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

syedmuneeb2121
Tourist
4 1 2

This is an accepted solution.

Thanks for Helping me out,

Can i later on change the UPI-address for the billing and set it to other UPI-address,

and what is the shopify bill ,how to stop this AUTO-PAY System for billing and set it to manual and also I want to use shopify only for a month so after that do i still have to buy a plan in order to stop using shopify..

What is the procedure ,Help me out..

Thanks.Hope you will reply and solve my problem

 

Victoria
Shopify Staff
2145 150 252

Thanks for your reply, @syedmuneeb2121.

 

You should be able to update the Unified Payments Interface and or/ add or replace the card on file, as per our Account Billing for India resource

 

To comply with the Reserve Bank of India's guidelines for processing recurring online payments, Shopify bill payments are processed through Razorpay, a secure payment partner. Adding or re-entering your card connects you to Razorpay, where you establish a mandate that permits Shopify to automatically charge your card each month. Whenever this mandate is used to charge your card, your bank sends a pre-debit notification to you through SMS, giving notice that Shopify will charge your card in 24-48 hours. 

 

In regard to using Shopify for only a month, could you share a bit more about this? If you'd like to continue using Shopify after the free trial and maintain your online store, you'll need to choose a subscription plan. If you choose a paid plan during your free trial, then you aren't charged any subscription fees until the end of your free trial period. You can view our plans through our Pricing and Plans page.

Victoria | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Yuuvraj
Visitor
1 0 0

Hey dude, I'm having the same problem. No one explains it correctly. So did they deduct Rs.5000 from your bank account?(i dont think cuz u said u had 50-100rs). Lemme know.

Arun22
Visitor
1 0 0

Same problem for me as well. And no one explains it clearly either