Why is Shopify not responding to my active tickets?

NikoKatamadze
Tourist
12 0 4

Getting ignored by Shopify for 2 weeks straight. No follow-up, no escalate, no close. This is still an active ticket to this second.

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Subitted another ticket and it got escalated. 1 week in still no one answered. Can't payout the miserable 2 sales I got with blood and sweat. Julius was an exceptional advisor though, no complaints.

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Nikoloz Katamadze
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