I thought I'd update this with more information. What follows is a summary of our conversation. Mostly copy/paste, with some [sarcastic comments] sprinkled throughout. Basically Shopify points me to a help article that based on my reading (and re-read and re-reading) 100% comply with. But instead of telling which mystery section they didn't tell me about that's disqualifying me, they just decide to be ugly.
Is Shopify really this bad to work with?
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Them: I've reviewed your account details and can confirm that all other requirements have been met; though in regards to Collective's TOS this will require some further investigation with our developers to determine the root cause of the shop not currently meeting compliance requirements.
3rd day: Me: Isn't there some sort of setting they can flip that would make the site elgible? We've already determined the site is eligible, so can't they just make a config change?
Next Day: I am able to confirm that developers are still currently engaged in determining the cause of the TOS compliance requirement not being met — though I should clarify that as it stands the store is not considered to meet these requirements. What I am seeking to determine then from our developer team is if there's potential this was flagged in error and can then be manually updated or otherwise if the requirement is indeed not being met, what steps can be taken to resolve this as soon as possible.
7th day: Me: Yes, I'm checking daily. [Can't you hurry up? This can't be that hard. Sheesh.]
10th day: Them: having thoroughly discussed the eligibility requirements for use of Shopify Collective and your store's current status of not being eligible due to the Terms of Service requirement; it has been determined that currently this is an accurate assessment and the store is unable to complete the onboarding for Collective at this time. [The only thing we can tell you is to look at an article. We're going to be rude about it, and not tell you why.]
10 day: Me: So tell me what I'm missing. (Paraphrase.) (I then list everything I've complied with.)
11th day: Them: It is then particularly compliance with Collective's and Shopify's TOS that has not yet been satisfied. I'm afraid that there is no specific information that can be provided in regards to this current limitation and so the best advise I can provide is to review the Terms of Services linked within the Eligibility Guide and ensure you meet and continue to meet said requirement
11th day me: But I *HAVE* met the requirements.
If I haven't, why can't Shopify tell me which requirement I've not met?
