Why is the checkout button on my site not clickable?

[Rodolfo_Arpia]

WEBSITE: https://newbornstudioprops.com/

The CHECKOUT button that is accessible from the top menu bar while holding the cursor over the top-right red cart icon, is not clickable.

To recreate the problem:
-add a product to the cart

-position your cursor over the top-right red cart button icon

you will then see the product you added to the cart but the CHECKOUT button underneath it is not linkable. Same thing happens on mobile version.

Any ideas to fix this right now? It's affecting sales and it's obvious support doesn't have the same urgency. I was on the phone with them already, no help.
Thanks!

[Rob_Hinch]

hey @Rodolfo_Arpia, have you tried disabling AJAX for your cart? 

You might have an app that is breaking the cart button.

[Rodolfo_Arpia]

Tried that. Not working 😞

Thanks Rob!

[Apps_On_Demand]

Hello,

 It seems to be that your Checkout button is conflicting with your store css. Please add this code in your css file and then check this again.

.action_button.bold-checkout {
pointer-events: auto !important;
}

please add this and let us know.

Cheers,

[SelfIdentity]

Hi, 

I am experiencing the same problem when using a mobile on my site www.selfidentity.co.uk

Can you please help?

thanks 

[Apps_On_Demand]

Hello,

Yes we can help you out but can you provide me a screenshot of which button is not working for you as I have checked the Checkout button on the cart page and it seems to be working on chrome and safari browser.

Thanks,
Matt

[SelfIdentity]

Hi Matt 

In the first image, it shows the product page when selecting a product. Image two is when selecting the cart icon. Image 3 shows when the checkout button is pressed on the cart the product image picture shows up from behind.

 

[Apps_On_Demand]

Hello,

 If you would be able to add this css in your css files then this issue will be resolved. Hope this helps.

.velaCartTop {z-index: 99999999 !important;}

Please check and let me know.

Thanks,

Matt

[SelfIdentity]

Hi Matt,

Where is my css file located so I can add this?

Thanks

[Apps_On_Demand]

Hello,

If you could provide us access to your store so we can make the changes for you.

My Mail ID is [email protected]

Thanks,

Matt

[SelfIdentity]

Thanks Access has been granted please check.

[Apps_On_Demand]

Hello,

 I have added the css in your store and working correctly on our end. I have also mailed you at your admin email.

Please check  and let me know if it works for you. You can reply me on my email.

Thanks,
Matt

[instaperson203]

Hey my checkout button is also not clickable once you add to cart and proceed to checkout it will not let you please help me. My store link is diversetrendstoday.com Thank you so much.

[israaallaf]

My checkout button was working just fine since I've launched and now it's not clickable anymore, it doesn't redirect the customer to any page the button is just frozen. I tried to add some codes in from the suggestions but they didn't work. I also disabled some apps that work with the cart to try to resolve the problem but no luck. I have contacted Shopify and nobody has replied to me. I am losing sales. Please help me!!

[Apps_On_Demand]

Please email us on [email protected]

Thanks

[ScottJM]

Same problem over here 

[bougiedemina]

Hi,
I was able to find someone that could help. One of the apps that I installed disabled my checkout button.
Once it was completely removed I was able to get it working again.

[ScottJM]

Thanks for your reply  - do you remember his/her name or have his/her contact details for us maybe ? 

[bougiedemina]

You can give it a try, my last correspondence with him was almost a year
ago. His name is Matt Charlies [email protected].

[ScottJM]

Thanks!

[FixationBrewing]

Hey there I am having the same issue. My checkout button has disappeared. How do I get this working?

[bougiedemina]

Mine had to do with one of the apps that I downloaded. Support was able to remove it for me and it worked again

[cartis]

Hi! I’m experiencing the same problem! artisstylingexperience.com

im not sure when it started but I need help

[UniqueCreationz]

I am experiencing this same issue .

[Apps_On_Demand]

Hello,

@UniqueCreationz 

Please provide me your store link, so we can check the issue.

You can email me on : [email protected]

Thanks

Matt

Apps On Demand

[Vgarcia806]

Hello Matt, we are having the same issue. heladoslaazteca.com

[Apps_On_Demand]

Hello,

@Vgarcia806 

Please reply me on [email protected]

Thanks

Matt

Apps On Demand

[Apps_On_Demand]

Hello,

@Vgarcia806 

The issue has been resolved by removing the disabled attribute from checkout button.

PFA

Thanks

Matt

Apps On Demand

[Vgarcia806]

Works, thank you!

[kahlm]

Hi Matt,

I'm having the same issue my store is www.furiousfishing.com

[UniqueCreationz]

Hello my link is www.uniquecreationzbyquisha.com

[UniqueCreationz]

My store link is www.uniquecreationzbyquisha.com

[Apps_On_Demand]

Hello,

@UniqueCreationz 

The issue has been resolved by removing the disabled attribute from checkout button. Please check it now.

PFA

Thank you

Matt

Apps On Demand

[UniqueCreationz]

Thank you ! I did check and it is working fine !

[Apps_On_Demand]

Great @UniqueCreationz 

Thanks

Matt

Apps On Demand

[LauraBerrill]

my store is experiencing the same problem...

[AdrianWeisinger]

I have the same problem.
Someone can help me please?

[bougiedemina]

Hi, 

I am having the same issue with my checkout button.

Unable to checkout from cart

email: [email protected]

[vcapital2015]

I am having  the same problem - My store link is https://zifad.myshopify.com/ and my email address is [email protected]

Thank you and look forward to hearing from you.

Best,

[madelinegalea]

Hello!

My site is having the same issue. The checkout (or on my store "enter shipping address) on the cart page will not be clicked. I haven't changed anything on my store and all of a sudden is not working. Please help

[MeC]

hello, I'm having the same issue you were having. can you please help me on what you did to fix the problem