Why is the product page showing incorrect prices on Shopify?

aw-devel
Shopify Partner
1 0 1

During a recent days, it was identified that there is an issue with the Shopify platform related to pricing discrepancies. The investigation revealed that when accessing the platform through a specific user account, there are instances where Shopify returns incorrect prices from the backend. Instead of showing prices for shop country it shows price from default language. It was checked that the headers sent from our side contain the correct country code.

To further troubleshoot this issue, we did testing on the other browser sessions or incognito mode, where the platform functions correctly. But seems like it's returning wrong prices randomly.

Does anyone faced similar issue?

Replies 3 (3)

ZzVm
Visitor
1 0 0

Hi, I am having the same trouble.
No solution yet but I just had ac ustomer ask for the lower price that showed up on their screen! getting onto chat support for this now.

WebEx
Shopify Partner
35 0 8

Hi, did you find a solution? Today I have the same problem all of a sudden on 3 webshops. Not even using the same apps or themes.

WebEx
Shopify Partner
35 0 8

Weird, the problem dissapeared..