Why is the wrong currency showing on my storefront?

kyliehowland
Visitor
3 0 1

Hello, this is the store I'm working on. When I view my website, the currency shows in EU. When I check all my settings it says US currency, which is what I want it to be. What is going wrong, and how can I fix it?

Replies 10 (10)

Blair
Shopify Staff
1941 258 229

Hey @kyliehowland,

 

Thank you for reaching out to the Community! The currency that products and prices appear to customers can be located under Settings > Store Details > Store Currency. This is likely set to EUR and is why you're seeing that currency when shopping on the storefront. If an adjustment is needed to change the currency from EUR to USD, you can Contact Shopify Support to have this changed!  I also recommend checking out our Selling and Getting Paid helpdoc as it touches on this further. 

 

If however, the shop's currency is set to USD, are you utilizing the Shopify Markets feature and/or any apps being used that would convert currency for customers automatically?

Blair | Shopify 
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ourcollective
Visitor
2 0 0

Hi I am also having this problem with my website https://ourcollectiveco.store/, when I search on google the price comes up in USD when I want it to be in AUD. All my settings have been changed to AUD, so not sure why it's coming up in USD. Thanks 

Maz
Shopify Staff
1221 129 184

Hey, @ourcollective!

 

Thanks for joining the discussion.

 

Have you any currency conversion apps installed on your store or are you using Shopify Markets? Let me know!

Maz | Social Care @ Shopify 
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ourcollective
Visitor
2 0 0

Hi Maz

 

I am just using shopify markets. Not sure if you saw the image I attached but the "USD 65.00" is the problem. I have attached it again. 

 

Thanks!

Screenshot 2024-04-22 at 7.12.16 am.png

ChauriJ
Visitor
1 0 0

Hi. I am also having trouble showing the correct dollar. It's supposed to be USD. That's what my store is set to. On mobile it shows USD price but on web it shows GMD. Please help me fix this.

Elias
Shopify Staff
2907 285 500

Hey, @ChauriJ.

 

Thanks for joining the thread.

 

Due to a lack of information and our inability to access merchant accounts over the Shopify Community, we'd recommend getting in touch with one of our Support advisors so that we can take a closer look at your account. Simply visit the Shopify Help Center and login to your account to create a support request. 

 

If you have any other questions on this topic, then don't hesitate to let us know.

Elias | Social Care @ Shopify 
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RaniaHa
Tourist
5 0 1

Hi there, I contacted the Shopify support when I faced this issue, they told me to clear the cache on my browser (I use Firefox), and the problem was fixed! Hope that helps 🙂

justkeepcoding
Excursionist
13 1 2

Hi, I am having the same issue not consistently on my website https://ecotan.com.au/

It looks like a glitch, yesterday showing Yen in a device but correctly in others. Today showing NIS in another device, but correctly in the rest. 
I have checked my settings and everything is correct. I don't have any currency conversion app installed. 
So I don't understand what is going on.

Greta
Shopify Staff
1140 122 147

Hi, @ourcollective and @justkeepcoding!

 

Thanks for reaching out. Can you get in touch with our live support team through the Help Center so we can look into this further? Simply enter the details of your issue into the chat assistant and click I still need help to be connected with a Support Advisor. 

 

Please let me know if you have any other questions!

Greta | Shopify 
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RaniaHa
Tourist
5 0 1

Hello, I am having the same problem, the storefront is suddenly showing the currency in Yen, the store currency settings are still in USD, nothing was changed.