Why is there a discrepancy in Shopify's data reporting on the Admin page?

John_MacDougall
Excursionist
21 0 22

I've noticed a BIG problem with how Shopify is reporting data in the chart at top of the Admin page.  I thought I had noticed discrepancies in what it showed for "yesterdays sessions" so I took some screen shots so that I could compare it to what it showed the next day.

This shot is from 3/26  at 10:11 a.m.

Screenshot 2024-03-26 101109.jpg

This one below is from today, 3/27 at 10:45

Screenshot 2024-03-27 104635.jpg

The SOLID blue in the top one should match the DOTTED blue in the lower one.  It is off by around a factor of 2!  What is the point of having this data if it is wildly inaccurate.  It begs the question as to what OTHER data is wildly inaccurate.  Financial data?  When I contacted shopify help chat, they finally said "yes, we've been seeing this issue."   "you should go to Google Analytics to get better views".  Seriously?  What are we paying for.  This is just the rotten icing on the cake of having changed from the old admin page.  This one now not only sucks from a usability standpoint, but it is useless and misleading.  Great job Shopify.

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