Why is there a shipping charge at checkout on my online store?

[Carens]

Hello there! 

I'm running a store on Shopify, and I don't charge for shipping on my website. Recently I tried the checkout process and found out there is a charge for the shipping on the checkout page. How can I resolve that, please? 

Thanks!

[Mirdas]

Hello @Carens ,

I have created a guide for troubleshooting Shopify Checkout Rates. This guide will help you understand how the rates are configured and made available at the checkout.