Why isn't my admin panel loading and how can I fix it?

[puch2bugket]

how to solve it

[Ollie · Accepted solution]

Hey @puch2bugket.

Thanks for reaching out.

I appreciate the screenshot that you have attached of the error message as that is very helpful! Could you attempt to clear the cache on your browser and try logging into your online store? In some cases, this can clear up any mirror issues that you may experience with the Shopify admin.

If the issue persists, I would suggest attempting to login to your Shopify store using a separate browser. For example, if you are using Safari - try this on Google Chrome.

Let me know if that does the trick, looking forward to your response.

[puch2bugket]

is not working any browser 

[Ollie]

Hey @puch2bugket.

Thanks for the quick response.

If you are unable to successfully login to your store after clearing the cache on your browser - it would be best to reach out to our live support for a further look into this. Since I cannot authenticate you over the Community forums due to the sensitive information that needs to be shared, I am unable to look into the specifics.

You can reach out to our live support by attempting to login to your online store using the Contact Us page. This will allow us to securely verify you as the store owner.

Once you are successfully logged in, or select the option to Continue without logging in - you will be directed to the Help Center. Select the topic that you would like assistance with to locate the options to Get Support and speak directly with a Support Advisor about the situation.

Let me know if you have any questions.