Why isn't my checkout preview available?

[Stampholic]

Checkout preview not available. Why is that happening? Any ideas?

Thank you in advance.

[Victoria]

Hi there, @Stampholic.

Thanks for sharing your question here in the Shopify community! 

I understand that you're seeing an error message stating the checkout preview is not available. Rest assured, I'll do my best to help identify the issue and resolution.

To gain a bit more insight here, could you share what product you're trying to purchase and if this is happening with all products? For a better visibility, can you also share what link you're using and how you generated the link?

Could you confirm the following:

• If the product is published to the Online Store sales channel. You can check for this within your Shopify admin > Products section and select the product in question. Under Product status > SALES CHANNELS AND APPS > Manage and ensure that Online Store is selected.
  
• If you're using a URL that is on your store's domain, and not a preview link.

I'd also love to hear more about what kind of business you've started and what you're currently working on at the moment. If you're looking to learn more about Shopify, I encourage you to check out our Shopify YouTube channel with in-depth tutorials. We also have free courses to learn from on Shopify Learn to help you make the best of the platform and gain new ways to market your business. 

Looking forward to hearing back from you!

[Stampholic]

Dear Victoria,

thank you for your response. My business is print on demand services and currently i'm waiting for the free trial to expire and start a basic plan. Here is the link for my products list. I just checked the settings and everything looks fine. https://stampholic.myshopify.com/admin/products?selectedView=all

I noticed that the setback is link to the "payout". Since me or a customer for example presses the button "buy it now" there is a page popping up with the message "checkout isn't available in preview". https://9wd8qiibbjsv063l-61932437682.shopifypreview.com/?fbclid=IwAR1FtcR5VYdK2P4N1HD4F9rqyM4rAG62uU... <- Here you can check it yourself too. It doesn't happen either to only one of the products, but each one of them. 

I would be really grateful if there was a solution.

Thank you once more. 

Yours sincerely,

Stampholic

PS. if you need any screenshot please let me know.

[Victoria · Accepted solution]

Thanks for your reply, @Stampholic.

That's great to hear you've started a print-on-demand business! If you're interested, take a look at our Print on Demand Guide for tips on selling and printing.

For the first link you shared, we don't have access to accounts or account-specific information so we are unable to continue with the link. With the 2 other links you've shared, you're not able to preview your checkout using a preview link. It would need to be a URL that is on your store's domain.

Could you try following these steps to preview your checkout:

• Head to your Online Store > Themes section and click Actions > Preview next to the theme.
• Proceed to checkout and you'll then be able to access your checkout in the preview theme.

Let us know if this helps!

[Stampholic]

Thank you very much! I appreciate your help!