All things Shopify and commerce
Hi, I have set up a company mail but the mails from the contact form are not coming in. When I send an email from my personal gmail it works. Can you help me resolve this problem ?
My shop:
topgripofficial.com
Thanks
@mateo668 Hope you are doing well.
The email you have set for the notification in that you'll get the email
Did you check in admin setting, does it show any error related notification?
I have my notifications mail set up as it should be
@mateo668 Could you please check with your domain provider? hope they have solution for that
@mateo668 Please check with Shopify Support, probably you need Shopify Inbox app, If that not working feel free to reach out to us
After installing Shopify Inbox app nothing changed. I use Zoho for my company mail but cannot recieve emails from contact form. Thanks
Hi I am super late to the party but just had the same issue. I figured out that the contact form submission goes to our mail. However we must select the All mail option instead of inbox. It is not in the junk mail. Once you go to all mail category, you must categorize the sender. It will then move all emails to inbox automatically. If you are using an iPhone, you would slide left on the email, press more, select categorize sender, and place in inbox or primary. I hope this helps. I will also post the link to my new business. I would appreciate any support https://seekingthekingdom.myshopify.com. Have a blessed day! 🙂
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