Why isn't my delivery status updating automatically on the order page?

[Leon36]

Hello

On the order page, the delivery status not updating. Even if the order has been delivered, it still shows "tracking added". The tracking number is correct and can be queried on the logistics website.

I want to know how shopify gets the logistics status? Is it automatic？ Why isn't it working recently?

Thank you for help.

[Dan-From-Ryviu]

Hi @Leon36 
What shipping method of that order? I guess Shopify does not support the shipment company, so the order status cannot be updated. 

[Leon36]

Hi Dan, thanks for help.

I didn't change the shipping method. It shown ”in transit" or ”delivered” before, I'm considering if It's related to track app, I'm using 17track.

[Dan-From-Ryviu]

It related to Carrier, please check if Shopify supports that carrier or not.

[Erandos]

I have the same problem. Delivery statuses (in transit, delivered) worked until June 1, 2023 - now only "tracking added" is displayed.

I use the BaseLinker system to process orders, in which, among other things, I send shipments. It checks the delivery status with the carrier every few hours and then sends the status to Shopify via API.
Thanks to this, I had delivery statuses in Shopify regardless of what carrier I used to send the package.

Now every attempt to send delivery status from BaseLinker to Shopify results in an error on Shopify's side.

[iheartguts]

I also have the same problem, but only with MarketsPro orders shipped via DHL and Global e. The customer gets the first tracking email, but not the "out for delivery" and "delivered" emails in the sequence. We have already lost one huge order ($300+) to UK because the customer did not get the "delivered" email and did not know to look for it (we love our customers, sometimes they NEED that nudge). The package was destroyed. I imagine the issue has to do with the DHL/Shopify API connection (MarketsPro orders are repackaged in the US before they ship internationally. Something must happen when the new label is put on, even through the tracking number given to the customer in the tracking email allows us to follow the parcel all the way to delivery. Why won't that very same tracking number update as it does for USPS or other?

[JErrota]

Hello,

Same issue here - has anyone managed to fix it?

[Imogen]

Hi there, @JErrota. Thanks for taking the time to reach out to the Shopify Community, and for joining in on this thread! My name is Imogen. It's good to meet you!

This issue is typically caused by an issue with the application that is being used to fulfil your orders. Namely, some apps may 'misspell' the carrier name for one of our many support carriers that trigger the changing of delivery status, and the sending of tracking emails. In order for us to really dig in here to assess if this is what you're experiencing, please reach out to our Authenticated Support Team via our AI Assistant so we can get you authenticated, and have an advisor access your store and the problem order in question so we can investigate.

[applejax]

Hi Imogen! What if I'm not using a third-party app, and this issue still exists?

Thank you!

[Emily]

Hi, @applejax.

Thank you for reaching out! I would still recommend contacting our Support Team so they can look into this for you.