Why isn't my domain link working and why am I not receiving new emails?

[Saimen]

why does my shopify domain link not work and im not getting a new email?

[bahiya_anderson]

Are you transferring from a third party domain to shopify

[Saimen]

no, bought it from shopify

[Saimen]

Nothing is changed, still saying "buy" or "connect to existing domain".... 

[WinxDigital]

reach out directly to shopify support, as this process is seamless

[Victoria]

Hi there, @Saimen.

Thank you for reaching out and posting here in the Shopify Community!

In regards to your domain, could you advise if there are any error messages next to your domain? Oftentimes, if the domain verification email is not sent, you'll see Action Required next to your domain. You'll need to resend the verification email in order to verify your domain. 

I'll share the step-by-step process below to verify your domain within your Shopify admin.

Resend domain verification email:

• Navigate to your Shopify admin, Settings > Domain section and select the domain in question.
• Once the domain is selected, you should see a drop-down menu labelled Domain settings. 
• Select Edit contact information. 
• You'll need to edit the email address to an inbox you currently have access to, at which time the verification email will be resent. 

I'll share a screenshot below on how to locate this area in your Domain section.

If you're just getting started up on the platform, feel free to take a look at our General Store Checklist. It includes everything you'll need to know when building and setting up your store to ensure you're ready and prepared for launch.