Re: Shopify website is not loading

Solved

Why isn't my ecommerce website loading properly?

zainabimran21
Shopify Partner
1 0 0

Hi, my shopify website isn’t loading. I have tried it on multiple browsers but it keeps saying that “Can’t reach this page.” 
I don’t know what to do. Please help

page url: theblissandco.com

Accepted Solutions (2)

Skye
Shopify Staff
1146 99 210

This is an accepted solution.

Hi, @zainabimran21 

 

Thanks for posting to the Shopify Community. 

 

When a domain is not displaying it generally suggests the DNS settings of the domain are off. I recommend reviewing your DNS settings within your domain provider to ensure it is pointing to Shopify. 

 

Best of luck!

Skye | Social Care @ Shopify
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- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

adsrole
Shopify Partner
53 1 5

This is an accepted solution.

Hello @zainabimran21 

 

I checked your website and it shows the error (DNS_PROBE_FINISHED_NXDOMAIN)

 

Also these might be the possible cause of the error:

  • DNS misconfiguration
  • DNS not yet propagated
  • Internet connection error
  • Firewall blocks
  • Unresponsive server

Do let me know if this helps

​Austin | Shopify Partner at AdsRole
shopify@adsrole.com | +1 (855) 855-0990
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution

View solution in original post

Replies 2 (2)

Skye
Shopify Staff
1146 99 210

This is an accepted solution.

Hi, @zainabimran21 

 

Thanks for posting to the Shopify Community. 

 

When a domain is not displaying it generally suggests the DNS settings of the domain are off. I recommend reviewing your DNS settings within your domain provider to ensure it is pointing to Shopify. 

 

Best of luck!

Skye | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog

adsrole
Shopify Partner
53 1 5

This is an accepted solution.

Hello @zainabimran21 

 

I checked your website and it shows the error (DNS_PROBE_FINISHED_NXDOMAIN)

 

Also these might be the possible cause of the error:

  • DNS misconfiguration
  • DNS not yet propagated
  • Internet connection error
  • Firewall blocks
  • Unresponsive server

Do let me know if this helps

​Austin | Shopify Partner at AdsRole
shopify@adsrole.com | +1 (855) 855-0990
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution