Why isn't my Facebook commerce account getting approved?

Why isn't my Facebook commerce account getting approved?

ascendlabel
Visitor
1 0 0

Facebook commerce account not approved, I've tried almost every option available to fix this issue.

Please help. 

 

On ShopifyOn ShopifyOn FacebookOn FacebookOn Facebook Commerce ManagerOn Facebook Commerce Manager

Replies 2 (2)

Trevor
Shopify Staff (Retired)
3408 463 1013

@ascendlabel 

You will need to contact Facebook support for further assistance as only they can review your Commerce account. You can access the live chat service by visiting this link while logged into your Facebook Business Manager account

Once fixed, I would also recommend reviewing our Facebook Sales Channel Troubleshooting post as the post will guide you through all the required permission in order to connect your Facebook account to your Shopify store. 

Trevor | Community Moderator @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

tanyacox
Visitor
2 0 0

I have the exact same issue and have contacted facebook support numerous times and they can't seem to help me resolve this. I've sent screenshots of my business manager account and a video screenshot of the set up process. Just wondering if you were able to get your issue resolved finally?