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Why isn't my latest payout showing up in my balance?

ZackHSS1994
Visitor
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Hi. I need help finding out why a payout isn’t showing up in my Shopify balance. All other payouts so far have shown up correctly with no issues. It was showing pending in my account then never showed up. 

Accepted Solution (1)

Shay
Shopify Staff
2914 453 592

This is an accepted solution.

Hey @ZackHSS1994 

 

Thank you for reaching out about this. In this situation you will want to contact either our authenticated chat support via our Help Center or our Balance support team through their email provided in your Balance account agreement. Our community support does not have access to merchant accounts, so we will not be able to investigate this with you. 

Shay | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Reply 1 (1)

Shay
Shopify Staff
2914 453 592

This is an accepted solution.

Hey @ZackHSS1994 

 

Thank you for reaching out about this. In this situation you will want to contact either our authenticated chat support via our Help Center or our Balance support team through their email provided in your Balance account agreement. Our community support does not have access to merchant accounts, so we will not be able to investigate this with you. 

Shay | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog