Why isn't my personalization button visible on mobile?

Why isn't my personalization button visible on mobile?

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I’m fairly new to this but the Button for personalizing items on mobile is not showing any help greatly appreciated 

Reply 1 (1)

Shopify Staff
1248 131 186

Hey, @Matt425!


Are you using your mobile browser to access your Shopify store or are you using the Shopify Mobile App? Feel free to send a screenshot of the issue if you can.


Depending on whether you are using the iOS version or Android, there are some steps listed here on how to update the app, just in case that's causing the issue. Let me know how it goes!


How is everything else going on your store? Are you a new seller? Have you made any preparations for Black Friday/ Cyber Monday yet?

Maz | Social Care @ Shopify 
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