Why isn't my product page loading on my website?

[Mahezon05]

My website front page is loading, collection also loading, but when I click on product , product page is not loading, can someone help me with this.

[Mahezon05]

Thank you for your response. It's not drop shipping.

I had added the product manually.

[Mahezon05]

Let me know how can you help me out with this

[Rick]

Hi there @Mahezon05 

Thanks for reaching out here with this issue and for providing the helpful video.

I can see that you are experiencing an issue where your products are not loading on your store. I'd be happy to help troubleshoot this with you and steer you in the right direction to receive help. I tried accessing your store URL as outlined in the video and I can confirm the same behavior on my side. When trying to load a product it takes a long time and then says 'There was a problem loading this website'.

When did this issue start happening? Is it possible that you made any changes to your store such as installing/uninstalling apps, theme code edits etc. that could explain this sudden change in behavior?

There's a couple of things this could be related to, some of which I will outline below:

1. Apps - are you using any third party apps on your store that integrate with your product pages? 
2. Theme - is this a Shopify made theme, or a third party theme? Have you made any recent edits to the theme code or product pages?
3. Domain - are you using a third party domain connected to your store? I did receive a server error when trying to access your store for the first time however this might be unrelated. It would be a good idea to ensure your domain is working correctly and that the DNS matches our guide here.

Once I have more information we can continue to troubleshoot this!

[Mahezon05]

Thank you Rick for your response, my problem is solved.

I had done collection into collection.

Example- kids- boys- boys t-shirt.

When I deleted boys t-shirt , the problem was solved

[Rick]

Hey @Mahezon05 

Thanks for getting back to let me know!

I can confirm that your product pages now appear to be working OK on my side too. Well done on figuring out what the issue was! Just so you know, we have some great info on our help center about setting up collections and linking them to your navigation - check it out here.

I love your store by the way, I think it looks really nice. You have included some excellent content such as lots of well written policy pages and a dedicated contact us page. Another option you could consider using to help build your store is a blog. Blogs are a great way to keep your customers engaged and it can encourage them to come back to view more content and newer products.

With BFCM just around the corner, have you started making any preparations? It's usually a great chance to make extra sales and tends to be really successful for many merchants - now is the time to prepare however! Feel free to use our great blog post on how to prepare here as a guide.

[Omowunmi]

Hello, if you dont mind, i'd love to know what this means. I am currently experiencing this exact issue and I do not know how to resolve it. I did not install any app lately. The only thing related to products or collections I did is something I have always done which is change a navigation page name and re-link a collection 

[Elias]

Hey, @Omowunmi.

Thanks for joining the thread.

If you're unable to identify where the problem might be coming from, then it looks like we'll need to access your account in order to get a closer look at the issue. While we're unable to provide account-specific support via the Shopify Community, we'd be happy to continue assisting you through live chats. Simply visit the Shopify Help Center and login to your account to create a support request.

If you have any other questions on this topic, then don't hesitate to let us know.