Why isn't my product showing in all collections?

AEXDigital
Shopify Partner
2 0 0

Hi, I have a shop that currently has a product called "Coffee Club".  The product is live and attached to 3 collections.

 

Featured collection - shows in the list of products with no issue.

Coffee Subscriptions - The collection says 3 items but when viewed, only shows 2 (coffee club is not displayed)

Coffee - The collection says 8 items but when viewed, only shows 7 (coffee club is not displayed)

 

If I duplicate the product, then the new duplicate displays correctly in all collections.

The original product is part of a subscription system with 24 variants so I can't simply duplicate and delete the original product.

 

I am at quite a loss why the original product would not be showing in those collections, when a duplicated.  I have added a few screenshots.

 

Kickback-Coffee-·-Products-·-Coffee-club-·-Shopify1.pngKickback-Coffee-·-Products-·-Coffee-club-·-Shopify.pngKickback-Coffee-·-Products-·-Caff-Ya-Later-·-Shopify.pngKickback-Coffee-·-Products-·-Coffee-club-·-Shopify2.png

Replies 2 (2)
AEXDigital
Shopify Partner
2 0 0
Hi,
The store link is - https://kickbackcoffee.co.uk/
Interestingly since posting this I have found that if I switch from GRID view to a LIST view, all items are showing normally. But then If I stick to a GRID view and then choose the option for INIFITINTY scroll the missing product also shows.

While this provides a temp fix, it doesn't resolve the actual issue and explain why this is happening. I wondered if there was some form of filter being applied somehow, but then I would expect the duplicated product to also have the same issue...which is does not.
Elias
Shopify Staff
2955 289 511

Hey, @AEXDigital.

 

Thank you for reaching out and posting this question!

 

We've taken a look at your store and there does appear to be 3 products in the Coffee Subscriptions. If you're not seeing this on your end, then it's possible that there's a cached issue and you can try clearing your browser's cache. However, if the problem continues to persist, then it looks like we'll need to access your account in order to get a closer look at the issue. While we're unable to provide account-specific support via the Shopify Community, we'd be happy to continue assisting you through live chats. Simply visit the Shopify Help Center and login to your account to create a support request.

 

If you have any other questions on this topic, then don't hesitate to let us know!

Elias | Social Care @ Shopify 
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