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Hi, I have a shop that currently has a product called "Coffee Club". The product is live and attached to 3 collections.
Featured collection - shows in the list of products with no issue.
Coffee Subscriptions - The collection says 3 items but when viewed, only shows 2 (coffee club is not displayed)
Coffee - The collection says 8 items but when viewed, only shows 7 (coffee club is not displayed)
If I duplicate the product, then the new duplicate displays correctly in all collections.
The original product is part of a subscription system with 24 variants so I can't simply duplicate and delete the original product.
I am at quite a loss why the original product would not be showing in those collections, when a duplicated. I have added a few screenshots.
Hey, @AEXDigital.
Thank you for reaching out and posting this question!
We've taken a look at your store and there does appear to be 3 products in the Coffee Subscriptions. If you're not seeing this on your end, then it's possible that there's a cached issue and you can try clearing your browser's cache. However, if the problem continues to persist, then it looks like we'll need to access your account in order to get a closer look at the issue. While we're unable to provide account-specific support via the Shopify Community, we'd be happy to continue assisting you through live chats. Simply visit the Shopify Help Center and login to your account to create a support request.
If you have any other questions on this topic, then don't hesitate to let us know!
Elias | Social Care @ Shopify
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