Why isn't my shipping label printing even after purchase?

[prettygalluxe]

Im having trouble printing shipping labels. Its letting e purchase them but when I click print it doesn't pop up the labels but is showing the packaging slips. I just printed like 30 orders before hand but now its not working. Any idea what this could be?

[ShannonWebster]

I'm having this same issue right now...  I void it out, yet it is sending my customer the tracking number that I cannot print and end up voiding..  Single customer now has 3 tracking numbers...  This is getting frustrating.  

[prettygalluxe]

Wow, I don't know what was going on earlier. I just tried it again after hours and it works now. Hopefully its working for you again. 

[PaleBlueDot]

Same issue, this is ridiculous

[ShannonWebster]

Have you tried to see if its working yet?  I'm terrified to try.  haha!!!  My poor customer must be super confused.

[Sophia · Accepted solution]

Hi, everyone!

I appreciate you taking the time to report this. We are aware that some stores were experiencing with printing shipping labels, and our developers have resolved the issue.

If you're still unable to print shipping labels after refreshing your browser, please get in touch with our team in the Shopify Help Center and our Technical Support team will be able to investigate.

[Jenk1]

This issue is back! Please fix it. It's the last day to ship to arrive by Christmas. Today is huge.

[Sophia]

Hi, @Jenk1!

This thread is referring to an issue that occurred in February 2022, so it might not be relevant to the issue that you were experiencing with your shipping labels. Any new questions regarding shipping labels can be posted as a new question on this board.

Whenever you are experiencing an issue that you need resolved urgently, please contact our team via the Shopify Help Center. We are available to help 24/7, but we cannot guarantee an immediate response here in the Community forums. Contacting us via the Help Center also allows us to authenticate your account and investigate further to determine if the issue is store-specific or wider spread.