Why isn't my web store loading after domain verification?

Why isn't my web store loading after domain verification?

Mj241
Visitor
1 0 0

Hi, after I verified my domain name that I bought from Shopify, my web store page is not loading and is giving me a DNS error.

Replies 2 (2)

Small_Task_Help
Shopify Partner
830 28 75

Hi,

 

Hope this will help

 

DNS errors typically occur when there's a problem with the domain name system (DNS) configuration, which is responsible for translating domain names into IP addresses.

 

Kindly do the following

  • Make sure you've correctly configured the DNS settings for your domain
  • DNS changes can take some time to propagate across the internet - wait for 48 hours 
  • Clear cache and cookies
  • Finally, Contact Shopify support https://help.shopify.com/en/support/support-type

 

To Get Shopify Experts Help, E-mail - hi@ecommercesmalltask.com
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Victoria
Shopify Staff (Retired)
2398 162 291

Hi, @Mj241.

 

Welcome to the Shopify Community.

 

@Small_Task_Help has shared some great suggestions such as configuring your DNS settings and making note that domain propagation can take up to 48 hours

 

With those suggestions in mind, I would like to troubleshoot further to ensure everything is set up correctly. For better visibility, are you able to share the following:

 

  • A screenshot of the error message you received?
  • Your domain/website URL.
  • When did you verify your domain?

 

I look forward to your reply!

Victoria | Shopify 
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