Re: reCaptcha not displaying

CWC19 · ‎09-30-2022

I'm getting a ton of spam messages through my store and my reCaptcha is enabled but I don't see it on my contact page. I've cleared cache, have checked with other browsers and computers and still haven't seen the reCaptcha anywhere. Why isn't this working? I need these messages to stop .....please

GabrielS · ‎09-30-2022

Hi there,

Have you generated your Google reCaptcha API key? Have a look at the following page https://www.google.com/recaptcha/about/.

Cheerse!

Gabriel

Gabriel Soare | Web Developer
Are you looking to customize your Shopify or to fix a website bug?
You can reach me through my website gabrielsoare.com, DM, or email hello@gabrielsoare.com.
Have I helped you? Like my post.

View solution in original post

GabrielS · ‎09-30-2022

Hi there,

Have you generated your Google reCaptcha API key? Have a look at the following page https://www.google.com/recaptcha/about/.

Cheerse!

Gabriel

Gabriel Soare | Web Developer
Are you looking to customize your Shopify or to fix a website bug?
You can reach me through my website gabrielsoare.com, DM, or email hello@gabrielsoare.com.
Have I helped you? Like my post.

CWC19 · ‎09-30-2022

Thank you! The video didn't give me much info on pricing though. Is is free?

I don't want to pay for a service that I should be receiving through Shopify

GabrielS · ‎09-30-2022

Yes, Google reCaptcha is a free service.

Gabriel Soare | Web Developer
Are you looking to customize your Shopify or to fix a website bug?
You can reach me through my website gabrielsoare.com, DM, or email hello@gabrielsoare.com.
Have I helped you? Like my post.

CWC19 · ‎09-30-2022

I've opened several Shopify support tickets and none of them could help me. Why didn't they just tell me about this? Thank you so much!

M3du5al3m · ‎01-30-2023

Just to stay on the same page and because I stumbled over this thread to find a solution for my own issue. On my Shop the reCaptcha wasn't visible at all.

I wonder about this solution? As I know, there's no way to integrate the Site Key nor the Secret Key? Or did you edited the <head> section of the Theme?

In my case it was a bad coded APP that broke the code in theme.liquid.

Lychee88 · ‎02-06-2024

From what I see there is no way to integrate the keys in Shopify. People offer advice but don't follow through with how to actually fix the issue. What good is generating keys if they can't be used?

Lychee88 · ‎02-06-2024

What do we do after we see the generated keys? No other information was given on where to input this info within Shopify.

kimor1 · ‎04-23-2024

Hi, where do you put the key?

Sincerly
Kim

Imogen · ‎04-23-2024

Hi there, @kimor1. Thank you for taking the time to follow up on this older thread regarding bot protection and Google's reCaptcha tool! You should be able to manage your reCaptcha settings via your 'Online Store' > 'Preferences' section of your Shopify Admin. If you're noticing that your reCaptcha isn't appearing where you expect it to be, or you notice some other issues with your reCaptcha, please reach out to our Support Team via our AI Assistant so we can help troubleshoot!

Imogen | Social Care @ Shopify
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kimor1 · ‎04-23-2024

Hi Imogen,
Unfortunately, I still don't get it. Are you suppose to put the Captcha Key somewhere, or? Why else should you generate a key?
In the Online Store/Preferences, you can only activate/deactivate Captcha.
Strange behaviour from Captcha on the Contact page. It doesn't appear from the start, only if you try to send a message without any info.
If I enter the info, I can send a message without any captcha.

Sincerly
Kim

Imogen · ‎04-23-2024

Thanks for following up with me, Kim! You should be able to make use of Shopify's reCaptcha tooling without needing to use any additional information or keys from Google. Considering that the key you're referring to was generated by steps advised by a third party, I'm not able to speak on what their intentions were in regards to how to use this key. I do recommend that you reach out to our Authenticated Support Team so we can assist you with resolving any issues you're experiencing with your reCaptcha tools.

Imogen | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog

hitinfotech · ‎10-01-2022

reCaptcha available after submitting contact us form. if this is not working please let us know your shopify store url so i can help you

Buy a coffee https://www.buymeacoffee.com/hitinfotech

Re: reCaptcha not displaying

Why isn't reCaptcha showing on my contact page?

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