Solved

Why isn't the 'Customers Also Bought' section showing on all product pages?

theswiftshop_
Tourist
8 0 1

On one of my product pages it shows my other product as a Customers Also Bought, but on the other product it just has the little section where it should be but instead its just an empty space without even having the text.

 

https://f63fc3-af.myshopify.com/ 

 

That is the link to my website.

Accepted Solution (1)

Kate_WSQ
Shopify Partner
75 11 11

This is an accepted solution.

Hi, thank you for the question.

I understand that you want to display related products on your website. To help you with this, I need to know which app you are using to power your search and filter functionality.

  • If you are using the Shopify Search & Discovery app, then you can easily configure the related products in the app settings, as shown in the screenshot below. You can choose which products to show as recommanded product.
  • If you are not using the Shopify Search & Filter app, then I need to investigate further in your store to find out the source of the issue. Please contact me on private chat and I will guide you on how to share your store access with me.


I hope this clarifies the situation and helps you solve the problem. If you have any questions or feedback, please let me know. I’m always happy to help!

Kate_WSQ_0-1709192413915.png

Kate_WSQ_1-1709192431418.png

 

If this is helpful, please Like and Accept the solution.
Want to modify or custom changes on store? Let me help.
- Feel free to contact me on wangsiqi@shinetechsoftware.com

View solution in original post

Replies 2 (2)

Kate_WSQ
Shopify Partner
75 11 11

This is an accepted solution.

Hi, thank you for the question.

I understand that you want to display related products on your website. To help you with this, I need to know which app you are using to power your search and filter functionality.

  • If you are using the Shopify Search & Discovery app, then you can easily configure the related products in the app settings, as shown in the screenshot below. You can choose which products to show as recommanded product.
  • If you are not using the Shopify Search & Filter app, then I need to investigate further in your store to find out the source of the issue. Please contact me on private chat and I will guide you on how to share your store access with me.


I hope this clarifies the situation and helps you solve the problem. If you have any questions or feedback, please let me know. I’m always happy to help!

Kate_WSQ_0-1709192413915.png

Kate_WSQ_1-1709192431418.png

 

If this is helpful, please Like and Accept the solution.
Want to modify or custom changes on store? Let me help.
- Feel free to contact me on wangsiqi@shinetechsoftware.com
theswiftshop_
Tourist
8 0 1

I think I got it, thank you!