Why my shopify store is terminated ?

[sheikhrohail]

My shopify store has been terminated without any prior notice or warning and wihtout any policy violation. One fine day shopify just decided to terminated my store and i am left with no other option than having my business at halt state. After submitting a review request, there's no update from their team other tahn "Our internal team is reviewing your request, just wait for their response". 
How can shopify do this to their customers who are paying them for their services? They might have no idea how much loss of business one could have faced due to their useless policies and terminations. Is there a proper platform where i can file a complaint againts this action?
Any specific suggestions or experiences how can i foresee its resolution?

[Gladness_Philip]

I'm really sorry you're going through this — it's incredibly frustrating, especially when your livelihood is impacted and you feel like you’re not being heard. Losing access to your Shopify store without warning or clarity can feel devastating, and it’s understandable to feel powerless and angry in this situation.

Here’s what you can do to seek resolution and possibly recover your store or data:

• Reply to Shopify Support – Keep asking politely but firmly for clear reasons and a resolution. Ask to escalate it to the Trust & Safety team.

• Message Shopify on Twitter/X – DM @ShopifySupport to request faster attention.

• Request your data – If reactivation isn’t possible, ask them to give you your product and order data.

• File a complaint – Use platforms like BBB or Trustpilot to file a formal complaint.

• Consider backup platforms – Look into WooCommerce or BigCommerce so you’re not fully dependent on Shopify. 

You’re not alone — many merchants have experienced unexpected terminations. It's not fair when you’re not even told what went wrong. But staying persistent, factual, and calm in communication gives you the best chance of resolution.