Why my store has been deactivated ??

[Josephud]

www.ovss.fr I tried to pay with my online bank business SHINE MASTERCARD card my monthly bill plan of $80 . As soon as card number and press valid it deactivated my store and logged me off . I have 230 customer order to fulfill . The chat is an AI and I don’t really get a feedback from anybody on email to resolve the issue .

i need real email support  not a Virtial Chat 

[PageFly-Richard]

Hi,

This is Richard at PageFly - Shopify Advanced Page Builder app.

I understand your frustration with Shopify's support and the deactivation of your store. Here's what you can do to try and resolve the issue:

1. Contact Shopify Support Directly:

   • Find the Contact Page: Look for a "Contact Us" or "Support" link on Shopify's website or within your store's admin panel.
   • Request a Phone Call: If possible, request a phone call from a Shopify support representative. This will allow you to explain your situation in detail and get immediate assistance.
   • Escalate the Issue: If you can't get a phone call, try escalating the issue through email or chat. Explain the urgency of the situation and the impact it's having on your business.

2. Review Your Shopify Payments Account:

   • Check for Violations: Review the Shopify Payments Terms of Service and ensure that you haven't violated any policies.
   • Review Recent Transactions: Look for any suspicious or unusual transactions that might have triggered the deactivation.

Hoping my solution helps you solve your problem.

Best regards,

Richard | PageFly

[Josephud]

Thank you very much for your help 

I will do all your points