Shopify Discussions

Kyle666 · ‎05-01-2022

My ticket number is 30366900
My shopify store is suspended, shopify support claims to contact me within 72 hours, but no reply so far

Moira · ‎05-01-2022

Hey @Kyle666,

Your ticket is already in the hands of the correct team who are looking into and working on this for you. Once they have an answer, they will reply to you! We're unable to look into this further for you via the Community for privacy and security reasons. You're welcome to contact Shopify Support via the Help Center at any time for an update on your ticket. We’ll need to access your account securely with our live authentication methods in order to provide this update. We’d be happy to continue assisting you through live chat, email, or callback.

Please visit https://bit.ly/3BANQVf and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Moira | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Moira · ‎05-01-2022

Hey @Kyle666,

Your ticket is already in the hands of the correct team who are looking into and working on this for you. Once they have an answer, they will reply to you! We're unable to look into this further for you via the Community for privacy and security reasons. You're welcome to contact Shopify Support via the Help Center at any time for an update on your ticket. We’ll need to access your account securely with our live authentication methods in order to provide this update. We’d be happy to continue assisting you through live chat, email, or callback.

Please visit https://bit.ly/3BANQVf and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Moira | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog