Why Shopify terminated my shop

[johnmiller06]

Yesterday we got a mail from Shopify, about the termination of our store. we did everything legally, paid for the annual plan and would like to know the reason of termination. In the mail there was a link to the form for the appeal. When we submit the form we get an application error..

[denisesallee · Accepted solution]

Hey! I know how frustrating this is—I faced the same issue before. Shopify terminated my store due to an automated compliance flag, but I resolved it by contacting their support via live chat and social media.

Skip the broken appeal form and reach out directly. Be polite, explain your situation, and review their policies to check for any issues. Stay persistent—you’ll get it sorted! https://www.adroittech.eu/, https://themaskchat.com/ 

[askgo_net]

Thank you for your reply.

I had already communicated with the support advisor a day ago and submitted an appeal form already.

You mean your store has restored after you communited with the shopify support advisor?  

I would like to confirm how long it took from receiving the message to the store finally returning to normal.

If it takes a long time, I will consider building a new website or switching platforms.

[dowin_123]

Dear, has your problem been solved? Is the store unblocked?

[NiceTimeGlass]

Wow I am facing the same issue and I have been contacting support team for 5 days in a row and the only answer I receive is to be patient and wait for my appeal to go through. Meanwhile I am losing money and can not fulfill exisiting orders and they cant tell me why it was taken down. 

[Slezinski]

Hello, were you able to resolve this issue? The same thing happened to me and I haven't had any answers for 12 days. I don't know what to do anymore, and I can't get a refund for the item.