Why shut down a store without providing a reason?

[HDS1]

Just wow. I had heard so much about Shopify being a great community and I plied myself with the task of creating a small online business as a side-hustle. I have in the past done much bigger projects (e.g., www.mywinecanada.com) but most of my entrepreneurial ventures have never really panned out, so I was going with the small, side-hustle, version. 

I was amazed today at the email that they have closed up my shop with no warning and not even specifying where I went wrong. There is no reference to the part of the Terms and/or AUP where I went wrong, and I was just in test mode with a site that was a couple of weeks from launch. What about cancelling the app subscriptions I had trials on? They just disintegrated my hard work and revoked access to the site. Super heavy-handed and disappointing that they could not at least point to where I went wrong so I could fix it. You would think they could at least disable the ability to "go live" or take some less extreme measure. 

Here is the not I got, I have responded and will keep all posted but after this experience I don't feel like a valued partner and will look at an alternate platform anyway I guess:

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Xxxxx here from Shopify's Trust & Safety team.

We have reviewed your account and determined that it is in violation of Shopify's Terms of Service. As a result, we are no longer able to host your store, xxxxxx-x.myshopify.com, or your custom domain, xxxxx.ca, on our platform.

At this time, public access to your storefront and access to your admin has been disabled. Any pending payouts should be transferred to the bank account on file in 2-3 business days.

Shopify’s Terms of Service can be found here and our AUP can be found here.

If you have any questions, please reply directly to this email.

Thank you,

Xxxxx

Trust & Safety | Shopify