Why terminated?

cesportster
Visitor
1 0 0

I opened a trial of Shopify on Friday (3 days ago) and cancelled the trial on Sunday (yesterday) after I realized that I was not far along enough in product design to start a paid subscription.  Today I received a "Termination" notice saying that I violated some Term of Service?  What on earth is this about?  I can't imagine what I could have done in the very few of hours I spent on Shopify that could result in this notice.

The notice also says to log into my account to appeal, yet I 've close my account - how do I do that?

Please let me know next steps.

Reply 1 (1)

Erin
Shopify Staff
1036 134 166

Hi, @cesportster. Without seeing more information from your account we wouldn't be able to share more information about this, but it is strange that you would receive this email after closing your account. In this case I recommend reaching out to our support team through the Help Center here so we can take a closer look at this with you.

Erin | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog