Why was I billed after cancelling my subscription?

[Sm81520]

I cancelled my subscription and I was billed the annual fee. I am Requesting  money to be returned. Please and thank you!

[Emily]

Hi, @Sm81520.

Thank you for reaching out. I am sorry you were billed your annual fee after closing your store. 

To request a refund, you will need to contact our Support Team. They will be able to accessing your site and deactivate your site. 

Please let me know if you have any further questions!

[DmitriiAlybin]

Hi Emily same story here cant find anyone to contact what do i do ?

[Emily]

Hi, @DmitriiAlybin.

Thank you for reaching out.

Are you able to click the link above and chat into the chatbot on the right hand side? 

Talk soon,