Why was I charged $348 after cancelling my free trial?

[Dingercity]

I canceled my shoptify account while in the free trial and once I cancelled it I got charged 348 dollars why is that 

[Blair]

Hi @Dingercity,

Thank you for reaching out to the Community. I'd be happy to provide some assistance with this request, to ensure it gets resolved. To confirm I'm fully understanding, was your subscription cancelled during the free trial period and prior to the billing date outlined? 

If so, please feel free to connect with us directly. This will allow our support team to take a closer look, as we wouldn't have access to any account details through the Community. They will be able to investigate that billing charge further and advise on making a refund request. 

To connect with us, you can:

• Head over to our Help Center.

• In the virtual assistance chat box, please type I can't log in.

• This will populate a few resources, where you can wait a few moments until you see the I still need help option.

• Click Account Support.

• Scroll down until you see the option to chat with an advisor. 

Please let me know if you have any troubles with those steps outlined above, as I'd be happy to provide further assistance. I look forward to your response.