Why was my first-time online store terminated for AUP violation?

[SpeechlessShia]

My store has been terminated for violating AUP. I read through it couples times to  figure out what possibly I was doing wrong and to make sure I wasn’t in violation. There wasn’t anything that rings a bell.  I sent back an email asking for specifications and was told to provide business registration, prove of address, invoices for prove of purchase of merchandise. Let’s keep in my mind this my first attempt at business and selling products that are physically with me. I was also dropshipping. Let me also add that I don’t have any access to the store since. I opened the store I want to say Oct of last year and all my sales comes from POS not one sale through the site. Anyways, I provided all the information they requested, my LLC and EIN number, my water bill with my address where my merchandise are located and being shipped from, a picture of the products and invoice from the vendor I bought my products from ( only one because  I haven’t made much sale to reup ). Yet Shopify responded with 

“This email is to inform you that after reviewing your information and website we have determined that your business presents a level of risk that we will be unable to support with Shopify. We know this is not ideal, however we won't be able to help with your business.”

  I’m not even sure  from the get go exactly what I need to fix because that wasn’t clear. Is it something I put on the site? Something I didn’t provide at the beginning of opening up the store ? I simply just received a generic AUP violation and asked to provide documentation which I did yet it’s not enough when it’s a legit business. Is there an actually person to talk to over the phone who can guide you into fixing these things? As a first timer I simply just don’t know everything and needed guidance to making it right 

[TM111]

Going through this right now! And they’re holding 13k of my money 

[SpeechlessShia]

Wow that’s a lot! As an owner on their platform I think it’s more
professional and helpful in resolving the issues to maintain relationship.
Sending a generic email and then terminating accounts is harsh. What about
communicating the issue with our site and then have people in place to
actually help us on step by step to resolve it? ##- Please type your reply
above this line -##

[SpeechlessShia]

Update: I got my store back after continuously emailing Shopify and providing all the necessary information they requested. I recommend that you Keep emailing them don’t get discouraged. 

[Vinca]

I'm in this situation now.. for 1 month... I want to cry as I invested everything in this new business and need to trade for make my living! 

What was your problem at the end? I've been contacting them 1 per week but the support chat keeps telling me to be patient and blablabla... From the official email address (the one asked me the documents) still ghosting me...

[AlzengLLC]

I am in exactly the same situation as you. I have some money inside and my account has been closed for more than 1 month. We sent more than 10 emails but most of them were negative. can you give me detailed information about how you opened your store?

[SC18]

hi, It is the same with me, but Shopify has not responded. It has blocked me for a week. How did you solve it in the end? Can you help me?