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Why was my gazebo selling website suddenly closed?

Liammorris
New Member
5 0 0

I’ve been working for 3 days all day to create a website to sell GAZEBOs and this morning I have woken up to a email saying shopify have closed my store because i violated the AUP policies, now have any of you read them policies, child exploitation, selling of danger weapons, literally the worse things you can do. im selling garden gazebos and not only the at I have no even published yet. What the hell is going of ? 

been on live chat and they haven’t a clue they said it’s under review when the email clearly says it’s closed down. 

Accepted Solution (1)

PageFly-Theodor
Shopify Partner
652 81 95

This is an accepted solution.

Hi @Liammorris ,
This is Theodore from PageFly - Shopify Page Builder App.

Shopify closed your gazebo store due to a possible misunderstanding. Here's what to do:

  1. Appeal the closure via email, explaining you sell gazebos and the store isn't published yet.
  2. Contact Shopify Support by phone or email for further clarification.

Best regards,
Theodore | PageFly

Please let me know if it works by giving it a Like or marking it as a solution!


PageFly - #1 Page Builder for Shopify merchants.


All features are available from Free plan. Live Chat Support is available 24/7.

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Replies 4 (4)

Liammorris
New Member
5 0 0

on top of that they have send i can appeal by filling out this form they sent me on email yet it’s impossible to fill out because the first and last name are impossible to click into. What is going of with shopify in ready there closing peoples accounts down for no reason whatsoever all over?

PageFly-Theodor
Shopify Partner
652 81 95

This is an accepted solution.

Hi @Liammorris ,
This is Theodore from PageFly - Shopify Page Builder App.

Shopify closed your gazebo store due to a possible misunderstanding. Here's what to do:

  1. Appeal the closure via email, explaining you sell gazebos and the store isn't published yet.
  2. Contact Shopify Support by phone or email for further clarification.

Best regards,
Theodore | PageFly

Please let me know if it works by giving it a Like or marking it as a solution!


PageFly - #1 Page Builder for Shopify merchants.


All features are available from Free plan. Live Chat Support is available 24/7.

Liammorris
New Member
5 0 0

Hi 

 

I’ve tried to email them back and they send me and email to the support centre which is impossible to find my topic… 

SC18
New Member
8 0 0

No, Shopify will not give you any reply. I have submitted it 3 times, but there is no reply. It is as calm as a pool of dead water. This makes people feel very uncomfortable. I also clearly stated that if the materials are not enough, I can provide other materials for assistance. When I submitted it for the second time, I submitted more information to prove that I am legal. But there is still no reply. Shopify is the biggest scam