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Why was my online store deactivated despite recent traffic increase?

qsilzer
Visitor
2 0 0

Hi everyone, After working on my store for a couple months to get it presentable, i get a notice that Shopify will be deactivating the store due to lack of traffic and sales. I had just run a facebook campaign and had 500 visitors. By the time you obtain a business licence, insurance, add and edit product and get the store looking professional as well as working another job they deactivate your store at a moment notice. i wasn't even done with the 3 month $1 a month promotion. The odd thing is in the email i was sent from Shopify, when you click on the contact customer service button, you get someones Gmail. Is this something that anyone has experienced?

 

Thanks.

Accepted Solution (1)

StephensWorld
Shopify Expert
1377 168 344

This is an accepted solution.

Definitely sounds like a spam/phishing email. Shopify will NEVER use a gmail email address. 

 

Also, Shopify doesn't close down stores due to inactivity. As long as you're paying your monthly bill, it doesn't matter if no one visits or purchases-from your store/website. 

 

If in doubt, contact Shopify's support directly, but I think you're probably good to ignore that email, if was using an @gmail.com email account/link. 

★ Did my post help? If yes, then please like and accept solution. ★

https://stephens.world
support@stephensworld.ca

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Replies 2 (2)

StephensWorld
Shopify Expert
1377 168 344

This is an accepted solution.

Definitely sounds like a spam/phishing email. Shopify will NEVER use a gmail email address. 

 

Also, Shopify doesn't close down stores due to inactivity. As long as you're paying your monthly bill, it doesn't matter if no one visits or purchases-from your store/website. 

 

If in doubt, contact Shopify's support directly, but I think you're probably good to ignore that email, if was using an @gmail.com email account/link. 

★ Did my post help? If yes, then please like and accept solution. ★

https://stephens.world
support@stephensworld.ca

qsilzer
Visitor
2 0 0

Thanks you sir, I have used Shopify before and it seemed odd to me this would happen. I appreciate the reply and support!