All things Shopify and commerce
Hi everyone, After working on my store for a couple months to get it presentable, i get a notice that Shopify will be deactivating the store due to lack of traffic and sales. I had just run a facebook campaign and had 500 visitors. By the time you obtain a business licence, insurance, add and edit product and get the store looking professional as well as working another job they deactivate your store at a moment notice. i wasn't even done with the 3 month $1 a month promotion. The odd thing is in the email i was sent from Shopify, when you click on the contact customer service button, you get someones Gmail. Is this something that anyone has experienced?
Thanks.
Solved! Go to the solution
This is an accepted solution.
Definitely sounds like a spam/phishing email. Shopify will NEVER use a gmail email address.
Also, Shopify doesn't close down stores due to inactivity. As long as you're paying your monthly bill, it doesn't matter if no one visits or purchases-from your store/website.
If in doubt, contact Shopify's support directly, but I think you're probably good to ignore that email, if was using an @gmail.com email account/link.
★ Did my post help? If yes, then please like and accept solution. ★
https://stephens.world
support@stephensworld.ca
This is an accepted solution.
Definitely sounds like a spam/phishing email. Shopify will NEVER use a gmail email address.
Also, Shopify doesn't close down stores due to inactivity. As long as you're paying your monthly bill, it doesn't matter if no one visits or purchases-from your store/website.
If in doubt, contact Shopify's support directly, but I think you're probably good to ignore that email, if was using an @gmail.com email account/link.
★ Did my post help? If yes, then please like and accept solution. ★
https://stephens.world
support@stephensworld.ca
Thanks you sir, I have used Shopify before and it seemed odd to me this would happen. I appreciate the reply and support!
This just happened to me just now 🥺 I've attached a copy of the email for reference.
Hey Community 👋 Did you know that March 15th is National Everything You Think Is W...
By JasonH Apr 1, 2025Discover how to increase the efficiency of commerce operations with Shopify Academy's l...
By Jacqui Mar 26, 2025Shopify and our financial partners regularly review and update verification requiremen...
By Jacqui Mar 14, 2025