Why was my online store suddenly shut down?

[Alexandria46]

I have a problem with my store. It says that I don't have any permission to my store although I'm the store owner with that mail. So, I had to communicate with Shopify contact support, and they told to me that they will email me within the certain business hours. Unfortunately, it's been several weeks since I have this problem. I already bought my plan, and why they suddenly shut down my store? If I do violate the rule, at least give me an explanation to my email right after they shut down my store. I still waiting for they email me right now. Please explain what happened to my store.

[Alexandria46]

One thing you should know, this is my second store. The first had the same issue but was still on the free plan. The second is the store in which I have invested, and also I have bought a plan. So that wasn't a great solution.

[beauxbreaux]

If you have any other emails try using those. My thought is that it is linked to another email somehow. I had this same problem a long time ago and it was because I forgot that I actually signed up under a different email.