Why was my Shopify account terminated?

[Fitztacles]

My Shopify account was recently terminated in the middle of my free trial, with zero explanation. I was only told that "it is in violation of Shopify's Acceptable Use Policy (AUP). As a result, we are no longer able to host your store on the Shopify platform and your account has been closed."

This makes no sense to me since I hadn't even finish setting up my store, nor had I linked a product. So I have no idea what on earth could have caused my shop to get terminated. Anyways, I decided to try my luck with the Dispute Action Form, but I can't even fill out my own name. Could it be because I hadn't provided my name while I was setting up my Shopify store? And if it is, how on earth am I supposed to rectify it?

[DelightCart]

@Fitztacles What type of products are you selling into your store?

[Fitztacles]

Nothing. I didn't even finish setting up my store, publish any website, or link any product.

[Fitztacles · Accepted solution]

So I checked out the Shopify Help Center and got in contact with a live Support Advisor. He said my account was "put on hold" and that he'd escalate the support request to presumably a more senior team in order to prioritize the store being reactivated. I didn't manage to find out why my store was put on hold, but overall the customer support was very satisfactory.

[AmBauty]

Did you get your store back now? I also experienced the same now. Almost a week since I appeal and still dont get any responses

[mohdarshad]

you get your store back?

[AlexanderErikss]

The exact samt for me, have you heard any since?

[llama71]

The exact same for me. I've contacted support twice and just get "We've escalated this" and "They're working on it." Right. It's ridiculous that a 100 billion dollar company would do this. It's been over a week and I suspect that I'll never get an answer.

[Hunter7605]

Hey, I don't know if you solved it but for you or anyone else who's having this issue, I think I found the solution. If you're having the issue of not being able to put in your last name, that's because you're not actually supposed to put it in right there. If you go to this link, you should be able to sign in and in the general settings you can change your last name and it will be updated on the dispute form allowing you to submit it. It took me hours to even find this link and it should not have been this hard, Shopify should definitely change something to fix this issue.

https://accounts.shopify.com/lookup?rid=6bb0fa06-fe2c-4548-a04b-52c1e0ed263a&verify=1727537710-YEK9v...