Why won't it accept my SSN and name change for payment submission?

giovannisalzano
Visitor
1 0 1

i am having trouble submitting data for payment annd when  it asks me for ssn it wont let me submit it i changed my name because i originally put a nickname but now i changed it  but it wont let me put the details

Replies 2 (2)

Summer
Shopify Staff
1351 321 231

Hey, @Giovannisalzano! Welcome to Shopify Community!

 

I'd love to help you with your Shopify Payments concern. Are you experiencing an issue with submitting your SSN because of the name change? What happens when you try to enter or submit your details? Does an error message appear?

 

Please explain the issue further in detail so I can determine the next steps you can take to resolve the concern. You're welcome to share screenshots of any relevant information here. I'll investigate then. Thanks!

Summer | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Salesworm
Tourist
37 0 2

Well, for them you tried to commit a fraud by not giving a real name pal!! Now they will have to verify and will take some time and documents to be provided.