Solved

Why won't my online store load on multiple devices?

Oduah
Excursionist
27 0 6
Please what’s wrong with Shopify servers, mine has refused to load for the past 18 hours now I even tried it on phone and pc it’s not loading.
I’m getting “ this site can’t be reached”
Please what’s wrong 😒😒
Accepted Solution (1)

TyW
Community Manager
451 64 1213

This is an accepted solution.

This topic has been locked due to age. 

For assistance in future please post a new topic as well as reviewing shopifystatus.com

TyW | Online Community Manager @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
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Replies 18 (18)

MS_WEB_DESIGNER
Shopify Expert
695 52 135

Hi , 

Please Provide your store URL please 

Regards

banned
Oduah
Excursionist
27 0 6
JonWright
Shopify Partner
818 123 362

Works for me. Must be a problem your end.

 

Screenshot 2020-01-27 at 18.03.05.jpg

 

 

If helpful then please Like and Accept Solution

Owner of Neuralcandy Shopify Agency
Oduah
Excursionist
27 0 6
Yes please what should I do
MS_WEB_DESIGNER
Shopify Expert
695 52 135

Hi It's  working Fine from my end

 

 

screencapture-smartyscollections-myshopify-2020-01-27-23_27_46.png

 

 

I think there are some issues from your browser's 
please clear your browser's cache.

Steps clear your browser's cache for mac  - Safari

  1. Click on the Safari drop-down menu and select Preferences.
  2. Click the Advanced tab. Select the Show Develop menu in menu bar checkbox and close the Preferences window.
  3. Select the Develop drop-down menu. Click Empty Cache.
  4. Note: You may want to also clear your browser history.

 

In Chrome
  1. On your computer, open Chrome.
  2. At the top right, click More .
  3. Click More tools. Clear browsing data.
  4. At the top, choose a time range. To delete everything, select All time.
  5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
  6. Click Clear data.

 

banned
JonWright
Shopify Partner
818 123 362

Difficult to say as hard to know what the problem is your side, so you'll have to try and narrow it down:

 

- Clear you cache (although doubt that's the issue)

- Can you get to other websites

- Can you get to it on mobile when not on wi-fi (e.g. just on 4G)

- Are other Shopify websites accessible

- Can you access it via a VPN

- etc.

If helpful then please Like and Accept Solution

Owner of Neuralcandy Shopify Agency
belsizeactive
Tourist
10 0 2

Hi what theme did you used for your store i like video on the first page or slow motion picture 

lovica
Explorer
71 11 17

Your website looks really good to me.

Paul_Ola
New Member
4 0 0
I'm currently facing the same problem.

Its been over 24 hours now.
No shopify store loads on both my mobile device and PC💔
sketchedup20
Tourist
3 0 3

I'm facing the same issue.

For me, my store loads on 4G and not on Wifi. It's been more than 12 hours.

Other shopify stores work fine.

my store is https://sketchedup20.com/

Any resolution for this will be highly appreciated.

 

Chinyere
Visitor
1 0 0

same here, its driving me crazy and i plan launching 1sth of july!!!

i can't access the back end

SmokeyRooms
Visitor
1 0 0

My shop has said unavailable since last Thursday and nobody helping me or doing anything about it and it happened right after I put my payment information in 

Fxfeyisayo
Visitor
1 0 0

Everyone having this problem are Nigerians. I’ve checked all the replies. My store is not loading also and I have a reoccurring charge for an app I have been trying to delete. 

AzzyWrld
Visitor
1 0 0

Unfortunately this problem isn't isolated only in Nigeria. There are multiple threads discussing this issue and I am currently experiencing the same issue here in the US. Just curious, has anyone been using a domain that was purchased by google and/or has been transferred to Shopify? I'm assuming this may be a part of the problem.

gfcgroup
Tourist
9 0 0

Same here many times my store seems fishy anyone getting actual sales from their shopify store?  Honestly nothing seems to get orders from customers.   I don't get how that kylie made the money she did on here.  Been on realty tv also lots of followers something not right.  Not sure but seems like a set up ..if anyone making money off shopify what got yours going?

Pinaka
Tourist
5 0 1

I cannot get access to my Shopify store it says “site can’t be reached” I don’t know what to do. I cannot edit anything. 

waleedkhalid
Visitor
2 0 0

I can't able to log in to my admin account

TyW
Community Manager
451 64 1213

This is an accepted solution.

This topic has been locked due to age. 

For assistance in future please post a new topic as well as reviewing shopifystatus.com

TyW | Online Community Manager @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog