Why won't my Printify mock-up photos transfer to my store?

PacificSkyGames
Visitor
1 0 0

When I went to update the Mock-up photos and republished, the pictures did not transfer to Shopify.

I tried to delete the product and publish again...same issue.

Reply 1 (1)

Blair
Shopify Staff
1925 256 228

Hi @PacificSkyGames,

 

Thank you for reaching out to the Community. I'd be happy to provide some assistance with this request, to ensure it gets resolved. To confirm, you're attempting to publish products from Printify to Shopify correct?

 

If so, there could be a few reasons as to why this may be occurring. These include:

 

  • Being on a trial period
  • Your shop is password protected
  • You've exceeded your daily variant publishing limit

To learn more about this, you can check out Printify's Why Can't I Publish My Products document. If you have reviewed the outlined reasons above and continue experiencing this issue, please feel free to connect with us directly. This will allow our support team to investigate further, as I wouldn't have access to any account details here through the Community. 

 

Please let me know if you have any other questions. 

Blair | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog