Why won't our contact page send messages from Gmail accounts?

Shopify Partner
72 1 8

Hi, we need help with our contact page.

It seems that if the customer's email is from Gmail - it will not proceed to send us the message


Our store is https://www.billycartkids.com.au/

Is there anyone who have the same experience?


Ecommerce Virtual Assistant
Reply 1 (1)

Shopify Partner
18 5 3

Hey @mommylau,

There are a few things that could be causing your contact form to not work on your Shopify website. Here are a few steps you can take to try and troubleshoot the problem:

  1. Check that the email address you have entered in your Shopify admin settings is correct. Go to Settings > Notifications, and make sure that the email address listed in the "Send order confirmations to" field is the email address that you want to receive contact form submissions at.

  2. Check that your contact form is properly set up in your theme. Look for a file called "contact.liquid" or "contact-form.liquid" in your theme files. Make sure that the form is properly set up and that the action attribute of the form is set to "/contact" (without the quotes). Also make sure that the form method is set to "post"

  3. Make sure that the contact form is using the correct fields for the user to fill out. i.e the name , email address, message fields etc .

  4. Check your SPAM folder to make sure the emails from the contact form are not getting marked as spam.

  5. Check your email server settings and also your hosting provider settings to see if there is any filter or restriction set that is blocking the email.

  6. To check the form data is being sent properly check the network tab in your browser dev tools when you submit the form , check if the data is being sent to the right endpoint and in the right format.

  7. If all the above fails, try installing a contact form app from the shopify app store, there are many free apps available that you can try out.

If none of these steps work, it might be a good idea to reach out to Shopify support for further assistance.

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