Will the bill fee still get deducted if i cancel my subscription after the bill was generated?

[DK15]

Hey. I was looking to cancel my subscription but forgot to do it before I got notified about the auto-renewing subscription fee for my plan in the bill i got sent for this month. I deactivated my account before any money has been deducted, but i was wondering if it'll be deducted anyway since i did it after i got billed for it. In case it does, is there any way i can either get a refund or keep ahold of the account for the month without it counting as a new plan and making me pay twice?

[PageFly-Richard]

Hi,

This is Richard at PageFly - Shopify Advanced Page Builder app.

Unfortunately, once a billing cycle has started, it's generally not possible to cancel it retroactively and receive a full refund.

However, here's what you can do:

1. Contact Shopify Support:

   • Reach out to Shopify's customer support team directly. Explain your situation and ask if there's any flexibility or exception they can make.
   • They may be able to offer a partial refund or credit towards future services.

2. Review Your Billing Cycle:

   • Check your billing cycle to determine if you'll be billed again soon.
   • If you've deactivated your account before the next billing cycle, you should avoid further charges.

Hoping my solution helps you solve your problem.

Best regards,

Richard | PageFly